Frequently Asked Questions
Everything you need to know about shopping with Elm Lifestyle
What is your return policy for change of mind?
We offer a 30-day return policy for all full-priced items, provided they are unworn, unwashed, and have all original tags attached. Please note that sale items are eligible for store credit only.
How long does shipping typically take?
Standard shipping within Australia takes 3-7 business days, while Express shipping takes 1-3 business days. International delivery times vary by location but generally range from 7-14 business days.
How do I find the right size for me?
Each product page features a detailed size guide. Elm Lifestyle garments are known for a relaxed, comfortable fit; if you are between sizes, we generally recommend sizing down for a more tailored look.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Klarna for your convenience.
Can I track my order once it has been placed?
Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.